1. Introduction and definitions

a. To take part in the AIRMILES scheme you must keep to the following terms and conditions, which you should read carefully.

Part 1 of the terms and conditions applies to collecting Airmiles.

Part 2 of the terms and conditions applies when you make a booking with us whether using your Airmiles or otherwise. Certain terms and conditions apply if your booking is a ‘package’ (see the definition).

Part 3 of the terms and conditions applies when you spend your Airmiles to get a discounted price for another tour operator’s services (for example, Thomas Cook Holidays and Airtours). In these circumstances we are acting as an agent of the tour operator.

b. We, us, our – AIRMILES- Our registered and main offices are at The Mileage Company, Astral Towers, Betts Way, London Road, Crawley, West Sussex RH10 9XA (registered number 2260073) VAT number 512566754

Airmiles- the currency we award, which may be paper vouchers or electronic points.

Distributor - an organisation authorised as part of the scheme to issue Airmiles.

Scheme - the Airmiles scheme in which members earn Airmiles from other organisations and spend them on products or services.

Package Travel Regulations - the Package Travel, Package Holidays and Package Tours Regulations 1992 (SI 1992 number 3288), as amended.

Package - a pre-booked combination of at least two travel-related products (for example, transport, accommodation or another tourist service such as a sightseeing tour) as defined in the Package Travel Regulations and set out below.

“…. the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: -
transport;
accommodation;
other tourist services not ancillary to transport or accommodation and Accounting for a significant proportion of the package, and the submission of separate Accounts for different components shall not cause the arrangements to be other than a package;
the fact that a combination is arranged at the request of the consumer and in accordance with his specific instructions (whether modified or not) shall not of itself cause it to be treated as other than pre-arranged.”

Supplier - another person or organisation who is responsible for arranging or providing services to you, for example, an airline, a hotel, a car-hire company, an insurance company, a theme park or a theatre.

Account - an account in your name, which contains Airmiles that you can use to pay for services.

Part 1 – Membership of the Scheme

2 Collecting Airmiles

a To be eligible to collect Airmiles and so we can register you on the scheme, you must provide an address in the UK, the Isle of Man or the Channel Islands.

b Either we or a distributor may award you Airmiles in paper or electronic form. We will hold them in an account on your behalf. If a distributor awards you Airmiles, you may have to follow the distributor’s terms and conditions.

3 Your Account

a. We will maintain an account that records your Airmiles transactions. Airmiles collected in paper vouchers will not be shown on your account unless you send them to us. You can get details of
your account by contacting us. We may send you details of your account, and you may view your account on our website at www.airmiles.co.uk
b. If you have not had an Airmile credited to your account for 24 consecutive months, all Airmiles that you have accrued to date will automatically expire without further notice.
c. When distributors tell us to add or take Airmiles to or from your account, or when you spend miles on a product or service we provide, we will adjust your account balance in line with this. If the information the distributor gives is not accurate, we may have to refer you to the distributor. We will correct any mistakes that we make on your account. We recommend that you keep records of your miles transactions so you can check that your account is accurate..

4. Using AIR MILES

a. When Airmiles have appeared on your account,you can spend them by booking our exclusive offers. Airmiles bookings are subject to availability, some routes may have limited allocation especially during peak periods. The total number of seats available for Airmiles bookings will vary from route to route and from week to week depending on commercial demand. Your first choice of one of our offers may not always be available so please have alternative offers in mind. Please do not make any related arrangements until we have confirmed the offer you are booking.
b. If you’re flying direct from a regional airport (ie airports outside London) to an international destination, add 500 miles to the usual zone fare. If your regional airport doesn’t have flights to your chosen destination, we can often book you flights to a UK airport that does – for the usual zone fare plus 500 miles for every internal UK flight needed (connections must be on the same day). If you’re only flying to a UK city, at least one flight will be the usual zone fare.
c. You may use your Airmiles for anyone as long as you, the account holder, contact us to make the booking. You may use Airmiles for up to nine people in any one booking.
d. You cannot transfer, sell or use Airmiles for any other purpose except as we allow under the terms of any offer. If you die, Airmiles may be transferred to an account in the name of one of your beneficiaries. We must be shown a copy of the will and the death certificate. If you try to transfer Airmiles in any other way, we may take action against you.

5. Security

a. You are the holder of Airmiles and are responsible for their security. We are the owner of all Airmiles and they remain our property at all times. To reduce the risk of someone else spending Airmiles in your account, treat your account number like a credit-card number. Treat paper Airmiles like cash, as we cannot replace them if they are lost unless you can tell us the serial numbers and they have not already been spent.

b. We will set up your account in your name with your current address. If you change address, you must write to the Customer Account Management Department or phone the Customer Services Department so we can update your details. If you call us to change your address, you must answer security questions before we will make any amendments.

c. You may name an individual to act on your behalf as long as you do so in writing by using the appropriate form (which you can get from us). We will store this information and you must tell us in writing if you want to remove or change any authorised people from your account details. This will help us to reduce security risks as far as possible.

d. It is your responsibility to keep secure any information that might identify you and allow access to your account. Unfortunately, you cannot hold us responsible if a person is able to spend Airmiles in your account as a result of you not taking appropriate care of your account details. If you lose or accidentally reveal your account or password details or lose your membership card, you should contact us immediately. Please make sure that we always have your correct address to reduce security risks as far as possible. We regret that we cannot be responsible for mislaid post, and we recommend that you use special delivery when sending us Airmiles as paper vouchers.

e. Pink bonus vouchers, 'Who Joins Wins' vouchers, 'Sketchley' vouchers issued by Trust House Forte and 'Airmiles holiday' vouchers, are no longer valid.

• illegal or fraudulent activities;
• collecting or spending Airmiles dishonestly or in a way that breaks these terms and conditions;
• hostile, abusive or aggressive behaviour towards our staff or the staff of suppliers or distributors.
• knowingly providing us with false or misleading information.

7. General

a. We can change the scheme and the products and services we provide, including the number of Airmiles needed for an offer. Where possible we will try to give you reasonable notice but this could depend on the nature of the change and the notice that we may receive from our suppliers or partners.

b. The law of England and Wales applies to these terms and conditions if you live in England or Wales. If you live in Scotland or Northern Ireland, Scottish or Northern Irish law will apply.

c. You cannot exchange Airmiles redemption flight tickets or UK attraction vouchers for cash or for any other tickets or anything else. If you do so, we may confiscate the tickets. At no time may Airmiles flight tickets or UK attraction vouchers be bought by, sold to, or otherwise transferred to other people.

d. We may, at any time, amend the time limit on how long you have to spend any Airmiles. We will give you reasonable notice.

e. We have the right to change these terms and conditions. We will always give you reasonable notice.

f. From time to time, we may offer special promotional rates for redemption bookings. The terms and conditions published with each offer will apply to these bookings.

g. We are not liable for any personal tax liability that may arise from you taking part in the scheme.

h. Airmiles can be changed into cash at any time. Each Airmile can be changed for 0.001 pence and you must change at least 25 pence worth.

Part 2 – Making a booking

8. Your booking

a. When we confirm your booking, a formal contract will be formed between you and us. However, if you are booking another supplier’s product through us which does not form part of a package or service, a binding contract will be formed between you and that supplier. Their terms and conditions will apply when the supplier confirms your booking. Special offers only apply to new bookings.

b. For most of our offers there is no minimum booking period other than our ability to provide you with your tickets or documents.

c. We may charge you a booking fee and if applicable, any booking fee,charged including those imposed by our suppliers will be advised to you prior to confirming your booking.

d. For security reasons we will send the confirmation for your booking to the account holder’s address in the lead passenger’s name. This also applies if you make a booking as a surprise for the account holder.

e. If you ask for a service that is not part of any offer (for example, a sea view in a hotel room), we will ask for the service on your behalf but we cannot guarantee that the supplier will meet your request. If the supplier is able to confirm your request, you may have to pay an extra charge.

f. If you get a verbal quote for a price before you make a booking, we cannot guarantee you will get that price, and the price may change at any time and is subject to availability up until the booking is confirmed.

g. We will issue electronic tickets for travel on all routes where possible. If you choose to have a paper ticket on a route that an electronic ticket can be used on, we will charge up to £25 for each paper ticket.

h. 1 Airmile will be awarded for every £5 spent on any transaction where you have not used your Airmiles to obtain a discount (unless otherwise stated). Airmiles will be credited to your account within 28 days of your return journey. Airmiles will not be awarded on taxes, fees and charges and security charges. (unless stated otherwise)

10. Price and payment

a. If you make a booking with us, you are personally responsible for paying for it in full. You should make sure that you can make payments and that you are authorised to use the credit card presented before you make a booking. When we refer to ‘payment’ here and throughout these terms and conditions, we mean payment either by Airmiles, debit card, credit card or charge card in line with the terms of the relevant offer. We do not accept payments by cheque. Unless any invoice or terms say otherwise, you must pay in full at the time you book. If you are paying with Airmiles in paper form, you must send them to our
voucher-banking department to be added to your account before you make your booking. If you are paying from more than one Airmiles account, you must make sure that the other account holder (or holders) contacts us within 24 hours to allow us to take the miles from their account. If this has not been done, we may have to cancel your booking.

b. All prices quoted (whether verbally or in writing) are for each person, unless we say otherwise.

c. Taxes,fees,charges and security charges (including but not limited to Passenger Service Charge and government taxes) apply to all bookings. All airline fares that we advertise are inclusive of airline taxes, fees and surcharges. Taxes, fees and charges will be confirmed on your invoice and included in the total price at the time you book, and you must pay them. Local taxes may be payable separately. AIRMILES Members who have not had any miles credited to their AIRMILES Account in the last 12 months will be charged an administration fee of £30 when making a redemption booking.

d. If you have not booked a package, taxes, fees, charges and security charges change constantly and can be put in place or altered after we have issued your ticket. If they change or if a new tax, fee, charge or security charge is put in place after we have issued your ticket, you will have to pay any increase. Similarly, if any taxes, fees, charges or security charges you pay us when we issue your ticket are then abolished or reduced, you will be entitled to claim a refund from us. If you have booked a package, clause 10e will apply.

e. If you have booked a package, occasionally after your booking has been confirmed the price may go up or down. These costs include but are not limited to transport costs incurred by the supplier, the cost of fuel, taxes or fees for services such as landing taxes or embarkation (boarding the plane) or disembarkation (leaving the plane) fees at airports or changes in exchange rates. If such price increase is less than 2% of the price that you have paid for the package and occurs within 30 days of departure we will not make any extra charge to you. For charges greater than 2%, AIRMILES will pay the first 2% however you will be required to pay the remaining charge. If the price of your holiday goes down we will provide you with a refund.

f. If we have to make a significant increase in price, you are entitled to take a substitute package (of the same or a better quality, or a lower quality if one is available) and to receive a refund of the difference in price or cancel your booking and receive a full refund. You may also be entitled to compensation.

g. If you pay with an Airmiles earning credit card such as a Lloyds TSB Airmiles Credit Card or Tesco credit card we will not charge a credit card fee. There will be a fee if you use any other credit card.

11. If you change or cancel your booking

a. Once we have made a booking for you, it can be difficult to change. Some suppliers and most discount flight tickets, flights for cash, some flight redemption bookings and Eurostar tickets, do not allow any changes or cancellations. To enable us to process any allowed refund, you must send your travel documents (including tickets) back to us. Unfortunately, airlines do not allow us to transfer tickets or other documents from one person to another. AIRMILES tickets which are purchased wholly or partly using Airmiles including taxes, fees and charges are non refundable should you have to cancel. The Terms and Conditions of AIRMILES may override the Terms and Conditions of the carrier. Most suppliers will charge you if you change or cancel your booking. This may be your deposit and the whole cost of your booking (except money paid for departure or visitors’ taxes). So we can make any allowed changes to your booking, you need to tell us about any changes you want to make at least 15 days before the outbound part of your journey. Any passenger named on a booking may request amendments but only the lead passenger may cancel a booking.

b. We will charge you a fee of £35 for each booking plus any charges imposed by the supplier when you amend or cancel your booking. There will be no refund due on flight bookings which are paid for fully in Airmiles and later cancelled. We will ensure that your total fees do not go over the price of the offer. The fee covers our cost of making your booking and then amending or cancelling your booking.

c. If you cancel your hotel or car-hire booking, we will refund your costs in line with the table below.

d. If you book a special offer package (for example, a flight and hotel), the cancellation terms and conditions may be different to those given above. Due to the discounts offered on these packages, the refund may be lower depending on the supplier, the amount of the discount and the date you cancel your booking. We will tell you whether you are booking a special offer package when you make your booking.

e. Please be aware of expiry dates, which are printed on the front of the UK attraction vouchers. You cannot use attraction vouchers after the expiry dates. We cannot refund UK attraction vouchers if you do not use them or if they are lost, damaged or stolen.

f. If you choose to offset the carbon emissions from your flight and then you cancel, change or modify your journey, or it is cancelled, changed or modified by us for any reason, your Carbon Offset Contribution will nonetheless be used to purchase Carbon Credits as described in the AIRMILES Carbon Offset Scheme terms and conditions.

12. Insurance

a. It is recommended that all members of your group have adequate travel insurance to cover your trip.

b. While most travel insurance policies may provide for some or all cash paid towards a booking to be returned, only the insurance we sell covers a refund of Airmiles you have spent. If you are spending Airmiles, please consider our range of insurance policies. The terms of the current insurance policy document apply to these policies – please ask for details.

13. Miles Only Protection

Miles Only Protection offers you the opportunity to upgrade the cancellation terms of your booking when using Airmiles. If you can provide us with written evidence (such as a doctor’s letter or a letter from your home insurance company) and you have to cancel your booking before departure because of:

• the serious accidental bodily injury to, or illness or death of, you, any person you are travelling with, or an immediate family member living in the UK;
• jury service;
• redundancy;
• accidental damage to your home, which prevents you from travelling; or
• a call to action for the armed forces;

We will refund your Airmiles to your account. Please note that Miles Only Protection is only available to purchase at the time of making your travel booking and cannot be added to your booking at a later date.

14. If we change or cancel your booking

a. We do not intend to change or cancel any of your travel arrangements once we have accepted your booking. However, from time to time it may be necessary and we reserve the right to do so. If a supplier changes your booking (for example, the flight schedule changes), we will deal with it in line with their terms and conditions.

b. If you have booked a package and we or a supplier make a significant change to or cancel your package, we will try to provide you with another package of the same or better quality at no extra cost to you, or another package of a lower quality. You may claim back the difference in cost or cancel your booking and we will provide you with a full refund. You may also be entitled to compensation unless a cancellation arises because of unusual and unexpected circumstances beyond our or your control, the consequences of which could not have been avoided even if we or you had taken all reasonable care (for example, industrial disputes, hostilities, political unrest or natural disasters), or unless you fail to pay any amounts you owe.

15. Liability

a. If we sell you a supplier’s product that does not form part of a package, we will only be liable to you for our own negligence if we do not meet our responsibilities to you. Our total liability in all cases (other than for death or personal injury) will be limited to twice the cost of your travel arrangements and will not include:

• losses that we or you would not have expected when the contract was formed;
• losses that were not caused by us breaking the contract; and
• business losses.

In the case of travelling by air, sea or rail, and providing accommodation, our liability may be limited by the way provided in the relevant international convention (for example, the Warsaw Convention which limits the liability of airlines for death and personal injury and loss or damage to baggage).

b. We are not liable for the acts and failures of any supplier or other organisation if you do not arrange or book your travel through us or if you booked independently. If you or your group die or become ill or injured while overseas due to an activity which is not booked through us, we will try where possible to offer help and guidance.

c. If you buy one of our packages, we will be liable for damage caused as a result of either us or our suppliers not following the contract. Our total liability in all cases (other than for death or personal injury) will be limited to twice the cost of your travel arrangements and will not include:

• any losses that we or you could not have expected when the contract was formed; and
• business losses.

In the case of travelling by air, sea or rail, and providing accommodation, our liability may be limited by the way provided in the relevant international convention.

d. We accept responsibility for death, injury or illness caused by the negligent acts or failures (or both) of our employees, agents, suppliers and subcontractors while providing your travel arrangements.

e. We are not liable for any failures due to unusual and unexpected circumstances beyond our control, the consequences of which could not have been avoided even if we had taken all necessary care (for example, industrial disputes, hostilities, political unrest or natural disasters).

16. Your responsibilities

a. There are certain things that you should do to make your arrangements run smoothly.

b. It is your responsibility to make sure that all members of your group have valid passports and visas for your trip, and that the names on the passports of all members of your group match the names on the tickets. You must hold a full passport valid for at least six months from the date of return to the UK, and for some countries you also need a return ticket. Getting the correct documents can take time and we advise you to contact the relevant embassy or representative office well before you travel. For other information on your destination, see Ceefax or visit the Foreign Office website at www.fco.gov.uk/knowbeforeyougo . You can also ring them on 0845 850 2829

c. Many countries have health formalities that are either compulsory or highly advisable. Again, you should check these with your GP well before you travel. You can also ask for a free ‘Health Advice for Travellers’ leaflet from the Department of Health (phone 0800 555 777).

You are responsible for your own actions and behaviour while travelling. This includes checking your documents when you receive them and immediately telling us if you need any amendments (if we are able to make any).

You are responsible for taking out adequate insurance.

You must tell us and the supplier about any problem that arises during your trip as soon as it happens, to give us an opportunity to put things right. When you are overseas you can phone us on 00 44 1925 848 693 if you have an emergency. Any extra comments or complaints should reach us in writing within 28 days of the end of your trip if they concern one of our packages. If you do not send us these within 28 days, we may not be able to investigate.

17. Regulation and protection

a Your invoice will state whether your booking is protected by the CAA by showing an ATOL logo. The air holidays we sell are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4562. In the unlikely event of our insolvency the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have to paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. We are also members of the Association of British Travel Agents (ABTA) (number C6622). ABTA provide an arbitration service for you to use if you have booked a package through us.

Part 3 – Third-party tour operator bookings

18. Booking an offer

a. Any booking you make with AIRMILES for another tour operator’s package (which is agreed in line with these terms and conditions) will be a legal agreement between you and the tour operator, carrier or hotel. We act as an agent only and will not be responsible for providing your holiday. The tour operator’s, carrier’s or hotel’s terms and conditions will apply to all bookings you make. You must agree to the terms and conditions before you make a booking.

b. Age restrictions depend on the tour operator.

19. Special requests

a. When you book with us, you may want to make a special request on your booking (for example, if you would like a non-smoking room or a room with a bath). We will give these requests to the tour operator, carrier or hotel for you. However, please bear in mind that these may not be available from the tour operators, carriers or hotels unless your tour operator confirms in writing that these are available.

20. Price and payment

a. If you make a booking with us, you are personally responsible for paying for it in full. You should make sure you can make payments and that you are authorised to use the credit card presented before you make a booking. When we refer to ‘payment’ here and throughout these terms and conditions, we mean payment by Airmiles, debit card, credit card or charge card in line with the terms of the relevant offer. We do not accept payments by cheque.

b. When you make your booking we will ask you to pay a deposit. You must pay for the booking in full at least 12 weeks before the departure date. If you fail to make full payment by at least 12 weeks before the departure date, we will cancel your booking and you will have to pay the cancellation charges, in line with the supplier’s terms and conditions.

21. Tickets

a. We normally send you your tickets 10 days before your date of departure. If you do not receive your tickets seven days before you travel, please phone us on 0844 49 333 49. If you have booked close to the departure date, often we cannot send you your tickets by post in time. Instead, you can collect them from the appropriate tour operator’s ticket desk at the airport. You may have to pay a charge for collecting your ticket depending on the tour operator. We will tell you whether this applies at the time you book. You will need the tour operator’s booking reference, which will be on your written confirmation.

22. Changes

a. If you would like to change your booking, you must send us the details in writing. We will deal with requests to change a booking in line with the tour operator’s or supplier’s terms and conditions. We cannot guarantee that we can change your booking. Any passenger named on a booking may request amendments but only the lead passenger may cancel a booking. If we can change your booking, you will normally have to pay a charge.

23. Cancellation

a. Once you have booked your holiday, you can cancel it as long as you pay a cancellation charge. These charges are set by the tour operators in line with their booking conditions, which govern the contract. You will also be charged a £35 AIRMILES cancellation fee. Most cancellation charges are based on a sliding scale, with a percentage of the holiday cost paid in cancellation fees. This scale rises the closer to the date of departure the holiday is cancelled. If you want to cancel, you must do so in writing to:

Customer Service Department
AIRMILES
Pacific House
210 Birchwood Boulevard
Birchwood
Warrington WA3 7WE.
Fax: 0870 607 3750

This must be done as soon as possible by the person in whose name the booking was made. When doing so, please quote your holiday reference number, name and departure date. Any cancellation charges may be covered by any travel insurance you may have bought – please check your policy for more information.

24. Liability

a. If we sell you a tour operator’s package or product, we will only be liable to you for our own negligence or if we do not keep to our responsibilities. Our total liability in all cases (other than for death or personal injury) will be limited to twice the cost of your travel arrangements and will not include any loss of profit, business-related losses or indirect losses.

b. We are not liable for the acts and failures of any supplier or other organisation if you do not arrange or book your travel through us or if you booked independently. If you or your group die or become ill or injured while overseas due to an activity which is not booked through us, we will try where possible to offer help and guidance.

c. We accept responsibility for death, injury or illness caused by the negligent acts or failures (or both) of our employees while providing your travel arrangements.

d. We are not liable for any failures due to unusual and unexpected circumstances beyond our control, the consequences of which could not have been avoided even if we had taken all reasonable care (for example, industrial disputes, hostilities, political unrest or natural disasters).

Terms and Conditions correct at time of print July 2009

• post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal;
• use this Website in a manner which causes or may cause an infringement of the rights of any other;
• make any unauthorised, false or fraudulent purchase;
• use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
• deface, alter or interfere with the front end 'look and feel' of this Website or the underlying software code;
• take any action that imposes an unreasonable or disproportionately large load on this Website or related infrastructure;
• obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks.

Without prejudice to any of our other rights (whether at law or otherwise) We reserve the right to:

• cancel your bookings without reference to you; and/or
• deny you access to this Website
  where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

Without prejudice to any of our other rights (whether at law or otherwise) We reserve the right to:

• cancel your bookings without reference to you; and/or
• deny you access to this Website
  where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions.

WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) ARISING OUT OF THE USE OF THIS WEBSITE OR ANY INFORMATION CONTAINED IN IT WHERE:
(a) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
(b) THE LOSS OR DAMAGE IS NOT A REASONABLY FORSEEABLE RESULT OF ANY SUCH BREACH; OR
(c) THE LOSS OR DAMAGE IS NOT AN INDIRECT RESULT OF ANY SUCH BREACH; OR
(d) ANY INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.

In addition to any other rights or remedies AIRMILES may have for your misuse or abuse of the Executive Club programme as stated in the terms and conditions thereof, and without limitation to any other rights or remedies AIRMILES may have at law, equity, or otherwise, you agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions

These Terms and Conditions refer only to your use of this Website and separate terms and conditions apply to any purchases or orders that you make from this Website.

• be a member of the AIRMILES Scheme;
• be the registered holder of a Designated Card; and
• register a Designated Card with us by logging onto the AIRMILES website, going to 'My Account' and clicking on the 'manage my card' link in the left hand menu.

• When you subscribe you will need to supply your name, AIRMILES account number, credit card type and credit card number (your "Information").
• Your Information will be used to operate the Eating Out and Entertainment Program including tracking purchases made by you using your Designated Card(s) with Designated Merchants. As part of this, your Information (including your name, credit card type and credit card number) will be shared with a third party service provider which we will use to operate the Eating Out and Entertainment Program. That third party will share your Information (including your credit card details) with Designated Merchants in order to track your Qualifying Spend.
• Our service provider may be located in Canada, a country with sophisticated privacy laws but nonetheless privacy laws which are not the same as those in the UK.
• As such, you acknowledge that your credit card details will be shared with third parties in order to operate the Eating Out and Entertainment Program. We recognise that your Information is extremely confidential and we will operate, and ensure our service provider operates, adequate security measures in order to protect your Information.
• If you have any questions or concerns regarding the use of your Information please contact AIRMILES Customer Services at PO Box 90, Birchwood, Warrington WA3 7XA, telephone 0844 49 333 99, Mon—Fri 08.00—20.00,  Sat 09.00—17.00 or Sun 10.00—16.00
• Your subscribing to the Eating Out and Entertainment Program shall be taken as consent to your information, including your credit card details, being used as described in this section 9. Should you decide at any point that you wish to withdraw or change that consent in any way then you should terminate your membership of the Eating Out and Entertainment Program by contacting AIRMILES Customer Services at PO Box 90, Birchwood, Warrington WA3 7XA, telephone 0844 49 333 99, Mon—Fri 08.00—20.00,  Sat 09.00—17.00 or Sun 10.00—16.00

• If you delete all your registered designated card details in the 'manage my card' link in the my account area of the AIRMILES web site.
• If the card that you have registered has expired or has been withdrawn by the card issuer for what ever reason
• if you are no longer the holder of a Designated Card (which may occur by your payment card being removed from the list of Designated Cards at any time);
• if you fail to comply with the Program Rules, the Standard Terms and Conditions or any other reasonable rule or regulations which we may have in place from time to time; and
• at our discretion following receipt by you of 6 months prior notice from us.

This Web site is owned and operated by The Mileage Company Limited, whose registered office is at Astral Towers, Betts Way, London Road, Crawley, West Sussex RH10 9XY. Please read these terms and conditions carefully before using this Web site. Your use of this website indicates your agreement to be bound by these Terms and Conditions.

Privacy
Any personal information supplied to us when using this website will be used in conjunction with the AirMiles privacy statement.

AIRMILES Trademark
AIRMILES and the Flying Boat logo are trademarks of AirMiles International Trading B.V.
AIRMILES awards are held and issued for use subject to AirMiles Customer and Booking Terms and Conditions.

Proprietary Rights
Our Web site is to assist you in assessing and booking your travel requirements. You are not permitted to alter, amend, copy, distribute, perform, reproduce, publish, license, create works from, transfer, or sell any information, software, products or services obtained from this website.

These terms and conditions apply only to the use of the website. The offers detailed on our website, are not legally binding offers but are simply an invitation to treat. This means that a binding Contract will only be made in accordance with the Customer and Booking Terms and Conditions.

General
Where you use any bulletin board or other communication forum attached to this website you agree that you will not post, publish, or distribute information of a defamatory or unlawful nature or allow others to do so.
Where we provide you with our customers' or other personal recommendations for goods and services such as coffee shops or a restaurant we are not responsible for the accuracy of any such descriptions or recommendations nor for such goods or services.
In order to make a booking on our website you must have a residential address in the United Kingdom. In addition, any flight we book for you must originate in the United Kingdom. Where we find that this is not the case we reserve the right to cancel your booking and charge you for any cancellation charges we incur as a result.

Limitation of Liability
In no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence for fraudulent misrepresentation.

Travel & health information
Click on the links below to find out about all your visa, health and travel requirements.

• Department of health
• Passport Agency
• Foreign and Commonwealth Office
• World Travel Guide

Links to other websites
Where we provide links to websites operated by anyone other than us we are not responsible for the control of, or the material on such sites. Consequently by providing a link to other websites for your reference we are not endorsing the material on such sites nor the owner or managers of such website.

Airmiles Recycling Terms and Conditions

The Terms and Conditions below and our terms of use apply to all customers using our Airmiles Recycling service:

1. Contracted Parties
1.1 Airmiles Recycling and/or any related site promoting Airmiles Recycling are for UK residents only.
1.2 You will need an online account at airmiles.co.uk and will need to be logged in to place your recycling order.
1.3 You must be the legal owner or have the owner’s full permission to sell the mobile(s) you send us.
1.4 Once your mobile is received, ownership will pass to AIRMILES.
1.5 Your registration as a seller and input of details of the mobile(s) to be sold by you to us is an offer by you to enter into a binding contract to sell your mobile(s) to us for the purposes of recycling/resale, which we are free to accept or decline at our absolute discretion. Acceptance of your offer and the provision of our services in this regard will commence upon receipt by us of your mobile(s) at our warehouse.
1.6 You may cancel a sale by notifying us in writing (by email contact@airmilesrecycling.co.uk) of your intention to do so, at any point prior to receipt by us of your mobile(s). Thereafter, we shall have commenced the provision of our services to you and are unable to accept any cancellations or return any mobile(s) to you.
1.7 You are required to be 18 years or older in order to enter into a contract with us.
1.8 If you are under 18 years of age, consent of a parent or guardian will be required before we can accept your mobile(s).

2. Your Legal Rights as a Consumer
2.1 These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law.
2.2 We shall not be responsible for losses that result from a failure to comply with these Terms and Conditions, including, but not limited to, losses that fall into the following categories:
2.2.1 loss of income or revenue;
2.2.2 loss of business;
2.2.3 loss of anticipated savings;
2.2.4 loss of data; or
2.2.5 any waste of time
but shall not prevent claims for foreseeable loss of, or damage to, any physical property or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

3. Complaints
3.1 If you have cause for complaint regarding any service or product provided, please email full details to contact@airmilesrecycling.co.uk
3.2 We endeavour to respond to all complaints within two working days and aim to resolve any problems within fourteen working days after receiving details of a complaint.

4. Determining Condition of Mobile
4.1 We determine the condition of your old mobile once we receive them, by referring to the following categories. It’s important to stick to the guide on the website as incorrect entries will affect the Airmiles given as part of this contract.

A. Working
On receipt of a fully working mobile with its battery, a full mileage rate (as detailed on the applicable Airmiles mileage list at the time of sending your mobile) will be given.

B. Partially working
Non working handsets (examples of which are set out below) will be graded and Airmiles will be given from a reduced list, see www.airmiles.co.uk/FAQ for details. Please note that the examples given below are a non-exhaustive list of defects, which will result in a reduced number of Airmiles being given. We reserve the right to give such reduced number of Airmiles in respect of any mobile(s) which we (acting reasonably) determine to be non-working.
(a) Badly damaged casing
(b) No battery
(c) Handset back/battery cover missing or broken
(d) Does not power up
(e) Handset operating system missing or corrupt
(f) Broken/missing aerial
(g) Faulty keypad
(h) SIM Gate broken or missing
(i) Memory card holder broken or missing
(j) Pin locked

C. Beyond Economic Repair
A discretionary Airmiles value will be given for mobiles that are beyond economic repair (examples of which are set out below). Please note that such examples are a non-exhaustive list of defects which will result in a discretionary Airmiles value being given. We reserve the right not to make payment in respect of any mobile(s) which we (acting reasonably) determine to be beyond economic repair.
(a) Physically broken
(b) In more than one piece
(c) Broken/Cracked/Snapped hinges
(d) Water damaged
(e) LCD cracked/bleeding/not working/missing
(f) Unresponsive touch screens
(g) SIM glued in
(h) Memory card glued in
(i) Broken battery terminals

No payment will be made for handsets received in the following conditions
(a) Re-programmed IMEI number
(b) Logged by Immobilise/on the IMEI blacklist register
(c) Barred by a network

4.2 Airmiles values advertised on our website are applicable for thirty days from the date on which they are advertised. Any mobile received outside of that thirty day period will be revalued by us, according to the latest Airmiles price list.
4.3 Any mobile which we are required to regrade, in accordance with the lists set out above, will be valued against the applicable list price (in miles) at the date of regrading. We shall notify you of regrading and adjustment to the applicable Airmiles price. Regrading of any mobile(s) received by us shall be at our sole discretion. We will put aside any regraded mobiles for seven days, to give you adequate time to respond to our communication. If we do not hear from you in this time, we will take this as your automatic acceptance of the revaluation offer. After this time, we are unable to return your mobile and could only offer a ‘like for like’ replacement.
4.4 In the event that we have made an obvious and unmistakeable error as to the Airmiles value of a mobile, which could reasonably be recognised by you as mis-pricing, we reserve the right to not agree to buy your mobile at that price and will not be bound to do so. If we choose not to buy your mobile, your mobile will be returned to you.

5. Testing
5.1 Each mobile is tested in the warehouse upon receipt to ensure the information provided by you is accurate. All mobiles are tested and recycled in line with ISO 9001 and 14001 procedures.
5.2 ShP Solutions Limited who provide the recycling system on behalf of Airmiles fully adheres to the Waste Electrical and Electronic Equipment Directive (WEEE Directive).

6. Airmiles
6.1 Airmiles will be added to your Airmiles account within fourteen working days of the mobile being received and scanned at our warehouse. This payment is subject to agreement of the price offered.
6.2 Airmiles Recycling will do its utmost to ensure the Airmiles are given within the timeframe above, but cannot accept responsibility for delays in post or system downtime through third party systems.

7. Ownership
7.1 airmilesrecycling.co.uk is operated on behalf of Airmiles by ShP Limited
7.2 Postal address 10 Woodgate, White Lund Industrial Estate, Morecambe, Lancashire, LA3 3PQ

9. Privacy
9.1 Please see our full privacy policy on www.airmiles.co.uk

General
10.1 If any court or competent authority decides that any of the provisions of these Terms and Conditions are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining term, which will continue to be valid to the fullest extent permitted by law.
10.2 If we fail, at any time while these Terms and Conditions are in force, to insist that you perform any of your obligations under these Terms and Conditions, that will not mean that we have we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms and Conditions shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
10.3 A person who is not a party to these Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
10.4 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our website, will be of satisfactory quality and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against that third party seller.
10.5 Applicable laws require that some of the information or communications we send to you should be in writing. When using Airmiles Recycling, you accept that communication with us will be mainly electronic. We will contact you by email and, for contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other such communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

11. Limitation of number of mobiles
11.1 Airmiles Recycling will monitor any customers that send multiples of ten mobiles at time on a regular basis for fraudulent activity, and may choose not to award Airmiles in some circumstances at their sole discretion.

Note: Please read these terms and conditions carefully before submitting your mobile(s) to Airmiles Recycling. You should understand that, by submitting your mobile(s) to Airmiles Recycling, you agree to be bound by these Terms and Conditions. You should print and keep a copy of these Terms and Conditions for future reference.