Volcanic disruption information

Last updated: 1300 Monday 17 May 2010

To reassure you, we’re working hard to help Airmiles members affected by the volcanic ash disruption - both those due to depart and those currently overseas.

We’ve put together this information to let you know what we’re doing:

If your flight's cancelled before you go

You should be able to change your flight, subject to your airline's policy and availability.

Alternatively, you can claim a refund for the cancelled flights, if booked through Airmiles.

Please call us on 0844 49 333 99, where our dedicated team will help advise you.
(We’re open Mon-Fri 08.00 - 20.00, Sat 09.00 - 17.00, Sun 10.00 - 16.00)

If you're overseas/mid travel

Many of our members are currently overseas – with return flights cancelled. Our dedicated Incident Team are currently contacting these members, starting with those with the earliest return date.

• If your return flight’s been cancelled and you’re due to travel within the next 48 hours, but you’ve not had a phonecall from us yet, please call us on 00 44 1925 848 693 or email travelservice@airmiles.co.uk and we'll arrange to call you back.
  (We’re open Mon-Fri 08.00 - 20.00, Sat 09.00 - 17.00, Sun 10.00 - 16.00)
• If you booked a ‘package holiday’ through us (e.g. First Choice, Kuoni) and you’re currently on holiday, please speak to your local holiday Rep, who’ll have the most up-to-date information for your location.

More information

If you're flying soon, you can check your airline's website to see if your flight's affected.

Thank you for your understanding.