Advice for Airmiles members affected by the Volcanic Ash Cloud

To reassure you, we’re working hard to help Airmiles members affected by the volcanic ash disruption - both those due to depart and those currently overseas.

We’ve put together this information to let you know what we’re doing:

If your flight's cancelled before you go

You should be able to change your flight, subject to your airline's policy and availability.

Alternatively, you can claim a refund for the cancelled flights, if booked through Airmiles.

Please call us on 0844 49 333 99, where our dedicated team will help advise you.
(We’re open Mon-Fri 08.00 - 20.00, Sat 09.00 - 17.00, Sun 10.00 - 16.00)

If you're overseas/mid travel

Many of our members are currently overseas – with return flights cancelled. Our dedicated Incident Team are currently contacting these members, starting with those with the earliest return date.

• If your return flight’s been cancelled and you’re due to travel within the next 48 hours, but you’ve not had a phonecall from us yet, please call us on 00 44 1925 848 693 or email travelservice@airmiles.co.uk and we'll arrange to call you back.
  (We’re open Mon-Fri 08.00 - 20.00, Sat 09.00 - 17.00, Sun 10.00 - 16.00)
• If your return flight's with British Airways and you're still trying to get home, you can also use their online form at BA.com - just click the link below. They can't offer individual help this way, but your feedback will let them prioritise which areas get extra flights or larger aircraft.
  British Airways Disrupted Passenger Form
• If you booked a ‘package holiday’ through us (e.g. First Choice, Kuoni) and you’re currently on holiday, please speak to your local holiday Rep, who’ll have the most up-to-date information for your location.

More information

If you're flying soon, you can check your airline's website to see if your flight's affected.

Thank you for your understanding.