British Airways Strikes - Q&As

Unite has announced British Airways cabin crew strikes on 18-22 May, 24-28 May, 30 May - 3 June and 5-9 June 2010.

On 20 May, the High Court overturned its injunction on industrial action by cabin crew after an appeal by Unite, allowing the strikes to go ahead.

British Airways is working hard to ensure it keeps as many of you flying as possible.

It has released revised flight schedules for 24-29 May for London Heathrow. And it’s operating all flights in and out of London Gatwick and London City as normal.

We'll update this page when schedules for other dates are announced.

These Q&As should help with any immediate questions, but you can find more information at BA.com

1. Is my British Airways flight affected?

   You can see if your flight is affected by checking the strike FAQs section at BA.com
   Please check this regularly, as the information will change throughout the proposed strike period.

2. My flight is affected, what do I do now?

   If you booked through Airmiles, you will need to contact us on 0844 49 333 99.
   Please contact us directly as British Airways will not be able to discuss your booking.

3. How do I amend or cancel my booking?

   If you booked through Airmiles, please contact us on 0844 49 333 99.

4. Can I contact British Airways about my Airmiles booking?

   Please contact Airmiles on 0844 49 333 99.
   British Airways will not be able to discuss your booking if it was made directly with us.

5. Will I lose the Airmiles I spent if my flight's cancelled?

   • Airmiles used for flights only

     Your Airmiles will be refunded if you are due to travel on a British Airways flight that is cancelled due to strike action

   • Airmiles used for hotel or car hire only

     Your booking is subject to our normal terms and conditions. This means you will need to claim through your insurance policy - your policy documents will show if your Airmiles are covered by your insurance.

   • Airmiles used for flight packages (with hotel or car hire)

     Any Airmiles you've used will be fully refunded if you are due to travel on a British Airways flight that is cancelled due to strike action. You will not be refunded for any miles used to pay for travel insurance.

6. Where can I find out more about the proposed strike?

   You can get the latest information on the proposed strike at BA.com