Don't lose your miles

To create unbeatable rewards we need you to collect Airmiles – that means having one mile (or more) added to your account every 24 months.

So, if you’re collecting miles, you don’t need to change a thing.

But we want to make sure all our members get the very best value, the most exciting travel rewards and the chance to enjoy holidays even during this difficult financial time.

That’s why we want all our members to collect miles – and enjoy the best travel rewards.

Frequently asked questions

Do Airmiles last forever?

They can do. But it’s more fun to use them.

To keep your Airmiles account open, just keep collecting miles – that means having one Airmile (or more) added to your account every 24 months.

Obviously the more often you collect miles, the sooner you’ll get free travel rewards.

You can see how often you need to collect miles and all other details in our Terms and Conditions.

What if I don’t want to use my Airmiles yet?

If you’re not ready to use your miles or are saving them for a special trip, keep your account open by collecting one mile or more (and having it added to your account) every 24 months. That way your miles can stay in your Airmiles account until you’re ready.

How do I know if I’ve been collecting Airmiles?

You can check your Airmiles balance and transactions whenever you want in My account. Not registered online yet? Register today

I thought I was collecting Airmiles – why aren’t they showing on my account?

Perhaps you were collecting with one of our old partners? If so, they might not offer miles anymore. We have lots of partners – find out how to collect with them in Collect miles.

Or perhaps the miles you’ve collected recently haven’t reached your account yet. It can take up to 35 days for miles to reach your account depending on who you’re collecting with.

If your miles aren’t in your account after 35 days, please let us know.

You can check your balance and transactions in My account.

How do I collect Airmiles?

You can collect miles on all your everyday shopping – the most popular ways include:

· Using a Lloyds TSB Airmiles Duo Credit Card account
· Shopping at Tesco – turning Clubcard Vouchers into miles
· Filling up your car at Shell – turning Shell Drivers’ Club points into miles

See how to collect using our simple Collection Calculator.

What can I use my Airmiles for?

When you’re collecting miles, you can use them for completely free flights with leading airlines like British Airways. And that includes all airline taxes, fees and surcharges.

You can also use miles for hotels, car hire, cruises, holidays with leading travel companies, Eurostar and ferries.

And if you don’t want to travel abroad, we have UK hotels, experiences like spa days, driving activities and theatre tickets, and even English Heritage membership. The choices are endless – find out more in Spend miles.

Are there any fees?

Admin fees
There’s no admin fee if you’ve collected miles in the last 12 months (remember to leave 35 days for the miles to reach your Airmiles account before booking). You can check your transactions in My account.

But, if you haven’t added any miles to your account in the 12 months before booking, there’s a £30 admin fee when you use miles towards a booking.

Credit Card fees
We’ll cover the credit card fee when you pay with a Lloyds TSB Airmiles Credit Card account or Tesco MasterCard, all other credit cards will attract a 2.5% fee (a minimum charge of £2.00 applies). There is no credit card fee when you pay by debit card.

What if I’ve been collecting on my partner’s account?

You can set up a Household Account with anyone in your home – this lets you merge your accounts, pool your miles and collect miles together. Find out how in My account.

Who do I call to find out more?

You can call us on our dedicated number 0844 49 333 32 – this team’s exclusively for members wanting to know how to keep their account open and hear new ways to collect Airmiles.

We’re open:
8am-8pm Monday to Friday
9am-5pm Saturdays
10am-4pm Sundays